During the warranty period, if any failure is caused by defects in equipment and software, our company will make the following response commitments: respond within 12 hours and rush to the domestic site within 72 hours.

For hardware failures, with the confirmation of our engineers, we will promptly submit a repair request to the original manufacturer. For software and system configuration failures, we promise to designate experienced technicians to rush to the site within 72 hours for maintenance. During the warranty period, Fude has the ability to provide up to 7*24 hours of response service with the rigorous and efficient service system structure, diverse and flexible services and response methods mentioned above, ensuring that users can find our engineers in time at any time.

Instant response, transcending geographical restrictions: remote engineering technical support responds to customer needs immediately through efficient communication networks, and customers can enjoy rapid technical assistance no matter where they are.
Professional guidance and precise problem solving: Our technical support team is composed of experienced engineers, able to provide customers with professional technical consultation and solutions, and accurately locate and solve various engineering and technical problems.
Improve efficiency and reduce service costs: Remote engineering technical support not only shortens service response time, but also significantly reduces travel and other costs, providing customers with a more cost-effective technical service experience.

Comprehensive coverage to meet diverse needs: We provide spare parts support for multiple models to ensure that customers can find spare parts suitable for various equipment and systems, fully meeting the diverse needs of customers.
Quality assurance, trusted choice: All accessories are strictly screened and tested to ensure their high quality and stable performance, becoming a trusted source of spare parts supply for customers.
Quick response, efficient supply: With a complete inventory management and logistics system, we can quickly respond to customers' spare parts needs and achieve efficient and accurate spare parts supply services.